DELIVERY & RETURNS

SHIPPING

We offer free shipping for all UK & EU & USA orders.

Worldwide shipping 

 

United Kingdom

Standard Delivery: 3-5 working days. 

Next Working Day: working 1-3 days

Saturdays, Sunday, and bank holidays are not working days.

All deliveries must be received in person at the delivery address, and a signature must be provided.

 

EU:

Standard Delivery: 3-10 working days.

Saturdays, Sunday, and bank holidays are not working days.

All deliveries must be received in person at the delivery address, and a signature must be provided.

 

USA:

Standard Delivery: 3-10 working days.

Express Delivery: 1-3 working days

All deliveries must be received in person at the delivery address, and a signature must be provided.

Rest of the World:

Standard Delivery: 3-14 working days.

All deliveries must be received in person at the delivery address, and a signature must be provided.

 

DELIVERY CHARGES:

Delivery charges will be calculated and automatically applied to your order during the checkout process. All amounts are stated in EUR and are inclusive of VAT. Delivery method Charges:

 

United Kingdom:

Standard Delivery:  FREE

Next Working Day: 5 EUR

EU:

Standard Delivery:  FREE

Express Delivery: 15 EUR 

USA:

Standard Delivery:  FREE

Express Delivery: 15 EUR 

Rest of the World:

Standard Delivery: 10 EUR
Express Delivery: 20 EUR 

 

 

DELIVERY PROBLEMS:

 

If you experience any problems with a delivery, please contact us by email at orders@animaleyelondon.com.

 

RETURNS:

 

We understand that from time to time you may wish to return a product to us. We have created this 14 day returns policy to enable you to return products to us in appropriate circumstances.

 

This returns policy applies to customers all our customer UK, EU and Rest of the World. This policy does not affect your statutory rights (such as your rights under the Consumer Rights Act 2015 and the Consumer Protection (Distance Selling) Regulations 2000). Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where: We receive the returned product within 14 days following the date of delivery of the product. The returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new. You comply with the returns procedure set out below and none of the exclusions set out below apply.

 

 

Please note that we do offer free returns. In the case of an exchange, the items will be sent back out to you free of charge.

If you have a faulty item please contact us on orders@animaleyelondon.com

 

Please note: DO NOT return the faulty product (on your own accord) and then request a refund of the postage, as doing this will make the return and refund invalid. Returns can take up to 7 working days to process after we have received your item(s).

 

Return Address: ANIMAL EYE LONDON LTD, 224 GARRATT LANE, WANDSWORTH, London, SW18 4DZ

 

REFUNDS:

If an item fits the refund criteria, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 7 days from the date you returned the item, for any money to be returned to the account the purchase was made from. If you have sent back a sale item for refund, you will be issued with a gift card which will be emailed to the email address left on your order.

 

EXCHANGES:

We will gladly exchange any items within 14 days provided items are returned in saleable condition, unworn in the original packaging, with tags intact. Please send them back enclosing your invoice and filling out the relevant return information on it. We will get your exchanged item sent back to you within 2-3 working days of receiving your original exchange item(s).

 

 

 

 

ABOUT ANIMAL EYE LONDON

COSTUMER SERVICE

LEGAL

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